World FinTech Report 2020

No longer banking industry disruptors, BigTechs and challenger banks have opened a Pandora’s box of sky-high customer expectations. But banks can still thrive by transforming into inventive banks. The World FinTech Report 2020 from Capgemini and Efma explores how effective collaboration between inventive banks and mature FinTechs can help fill in the gaps from the front to the back office to deliver a meaningful customer and user experience.

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World FinTech Report 2020 Webcast

Learn the importance of collaboration between banks and Fintechs, find out how BBVA and Uber are leveraging the ecosystem to create an impact in the lives of their customers, and hear about Inventive Banking and new business model innovation.

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Onboarding the Open X Express

Consumer expectations are high, guided by stellar experience from BigTechs and challenger banks. To catch up with these non-traditional players, incumbents must embrace Open X and become Inventive Banks, with collaborative support from qualified FinTech partners.

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Middle- and Back-End Transformation for a Better CX

Substantial front-end investments by banks have failed to offer seamless and personalized CX. An engaging front-end requires robust and enabling back-end operations.

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Collaborating at Scale

Collaboration at scale towards industrialized innovation requires a structured approach. A sharp focus on business outcomes will help both banks and FinTechs move from open innovation (proof of concept) to applied innovation (innovation industrialization). Act now. Act together. Act at scale.

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View the Podcast

In our inaugural World FinTech Report 2020 podcast, host Mary-Ellen Harn speaks with Elias Ghanem, global head of Market Intelligence at Capgemini Financial Services, and Theodora Lau, founder of Unconventional Ventures, a boutique consulting firm that drives innovation in the financial services ecosystem, about how digital has come to the forefront and what banks can do to create experiences that make customers want to come back for more.

Blogs

Open Banking as an opportunity to build robust, sustainable, and inclusive payment ecosystem

Financial services transparency as well as competitive and innovative products for customers are being promoted by regulatory initiatives such as Europe’s Revised Payment Service Directive (PSD2) …

Development of new operating and business models for banks

As banks leverage new connections with ecosystem players, they can earn revenue by monetizing their APIs.

BigTechs as a threat to banking

BigTech firms have huge customer bases and data – and they’re now venturing into the financial services domain.

Connecting With Third-Party Providers to Drive Customer-Centricity

In the wake of open banking, banks explore customer-centric propositions and the use of APIs to enable data sharing.

Harmonization needed among conflicting regulations to enable new payments ‘ecosystem functionality’

With no rigid standardization guidelines or non-compliance penalties, total and efficient compliance may take more time, as 18% of survey respondents said they are still in the compliance implementation stage.

World FinTech Report 2020

No longer banking industry disruptors, BigTechs and challenger banks have opened a Pandora’s box of sky- high customer expectations. But banks can still thrive by transforming into inventive banks. The World FinTech Report 2020 from Capgemini and Efma explores how effective collaboration between inventive banks and mature FinTechs can help fill in the gaps from the front to the back office to deliver a meaningful customer and user experience.

Download now
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