Top 10 Trends 2021 in Retail Banking

In an uncertain year that has called for resilience, traditional retail banks are shifting towards becoming more intelligent and experiential. Acting as a primary driver, COVID-19 has re-aligned operational models of banks towards becoming lean and agile. Incumbents continue to leverage open ecosystem while aiming to keep their customers informed, engaged, and satisfied. This analysis outlines the top 10 trends in retail banking for 2021.


By continuing to navigate on this website, you accept the use of cookies.


Close cookie information